Customer Stories

For your convenience, we schedule EXACT TIME Appointments.


On Time!

Exact Time Appointments

No four hour windows here! We come at an exact time. So you can plan your day.


Customer Stories

Customer Stories

We have built our business on great customer service, particularly word of mouth recommendations from our customers’ stories. Read some of our customer stories and what they have to say about our service and business below.

Customer Loyalty

Contact us, we’d like to hear your customer stories.

Contact information regarding our offices in Georgia, Tennessee and Texas click here.

The employee who provided the service was the best…such a great attitude and perfection in his job. Wonderful!

Dorothy W., Hampton Roads Peninsula, VA

“Excellent customer service, quality work, great technician. I would use them without a voucher and plan to do so. Kara and Kevin are great!”

Tyra E., Columbia, MD

“These guys did a great job and I have since signed an annual contract with them. It went great! The guy was very professional and took care with regards to my pets.”

Debra P., Virginia Beach, VA

“I wanted to leave a comment on one of your Employers. His name was Nick. I was at a friend’s house when he came for the appointment and he was the most professional and nicest young man that I have ever met. If I owned my own house, I would definitely have Southern Pest Control treat it. I will recommend your company to other friends. Nick was just so informative and answered all her questions and even a couple that I had! He really knew what he was talking about and what he was doing! I was very impressed!”

Peggy W., Virginia Beach, VA

“I called customer service with some questions and potential concerns.  The customer service representative was very helpful.  Not only did she work to schedule my appointment at a convenient time and quickly, but she sent one of Southern Pest Control’s premier employees, Rick Campbell.  Rick was awesome – just a kind professional with a wonderful disposition, with outstanding communication and customer service skills, and he clearly knew what he was doing.  Thank you Southern Pest Control!”

Elizabeth S., Mechanicsville, VA

“After calling several pest extermination companies, we are glad we went with Southern Pest Control. Their prices were lower, friendly and helpful customer service when scheduling and the technician showed up on time like promised. He was very professional and informative explaining the treatment procedures. We signed up for the yearly service plan. So far we are very satisfied.”

Jerry G., Arlington, VA

“I have been a customer of Southern Pest Control for almost 10 years. I have a busy schedule and taking time from work to meet a service technician is not easy. The service technicians and customer service reps have always been professional and courteous. I highly recommend their services.”

Kieran P., Chesapeake, VA

“We researched multiple companies for my termite service when I purchased my home. I decided to use Southern because their termite program was a better value compared to the other companies. I have been very happy with the service.”

Thomas D., Virginia Beach, VA

“The customer service from Southern Pest Control has always been exceptional. The service technicians are knowledgeable and professional. Several companies have treated our home for ants over the years but we have had the best results with Southern Pest Control.”

Rhett D., Midlothian, VA

“You are a superb company, always available as needed. Your technicians are most courteous, thorough, and a pleasure to have in our house.”

Rev. Ralph W. Bayfield, Ashburn, VA

“Just had our 2nd service of the year, also applied by our FAVORITE technician, Luis. Despite the horrible winter (melting snows) and soaking rains of the spring, he’s keeping our ant problems well under control. So…a big thank you to Luis for his diligence, and thank you to Southern Pest control for having the smarts to hire guys like Luis!”

Loree L., Columbia, MD

“Wanted to tell you how great Luis is! We request him every time. He is courteous, professional & really seems to care about doing a good job. Thank you.”

Karen G., Silver Spring, MD

“Earlier this week my scheduled appointment came up for termite inspection and ant treatment.  I believe I have been a customer of Southern Pest Control for at least 20 years and have always been very satisfied with your entire customer service experience.  Thankfully this year was no exception.  My appointment this week was for 9 AM and that’s exactly when your technician rang the door bell. This was the second time Jerry has come to our home.  On the earlier visit, he provided some additional treatment for a small ant appearance in a bathroom.  At the time, I was impressed with the effort he made to solve the problem and the time he took to explain everything that he did.  Bottom line his work appeared to solve the problem. The visit this week was more routine preventive care, but I wanted to be sure we covered any areas were  attention was given in the past.  Once again, Jerry was able to address every concern I had and provide a clear explanation of everything he did both inside and out. I continue to be very pleased with the service I receive from your Company.  The telephone staff is polite and helpful.  But, Jerry tends to  be at an exceptional level of professionalism, which is most refreshing.  I feel you should be aware of the way this gentleman represents your Company and the quality of the job he does for your customers.”

James D., Glen Allen, VA

“Excellent service just like promised mosquito free for 6 weeks.”

George A., Baltimore, MD

“Great service. Above all, on time and I was more then satisfied with this business!!”

Carlo C., Norfolk, VA